Privacy Policy

REQUEST FOR INFORMATION

For the companies of the PALFINGER Group, the protection of personal data and the fulfillment of the EU Data Protection Regulation (GDPR) are very important. Below, we offer you a form which you can use to request information about your personal data stored with the companies of the PALFINGER Group.

Choose your request for information form in your language: български, Dansk, Deutsch, Español, Français, Italiano, Magyar, Nederlands, Norsk, Português, Polski, Românesc, Slowenski

Site Notice

Imprint and information in accordance with § 5 E-commerce Law and §§ 24, 25 Media Law

MEDIA OWNER

PALFINGER AG
Lamprechtshausener Bundesstrasse 8
5101 Bergheim
Austria

T +43 662 2281 – 0
F +43 662 2281 – 81077

info@palfinger.com

DOMICILE

Bergheim
FN 33393 h - Regional court as commercial court Salzburg
UID ATU 36827902 DVR 0035548

CHAMBER

Austrian Federal Economic Chamber

MAIN CONTENTS OF PALFINGER.COM AND PALFINGER.AG

presentation of PALFINGER group
information on Business Areas, Products, Services, Investor Relations

Member of the Executive Board

Andreas Klauser, CEO
Felix Strohbichler, CFO
Alexander Susanek, COO
Maria Koller, CHRO

SUPERVISORY BOARD

Hubert Palfinger jun. (Chairman)
Gerhard Rauch (Deputy Chairman)
Hannes Palfinger (2. Deputy Chairman)
Heinrich Kiener
Hannes Bogner
Isabel Diaz Rohr
Johannes Kücher
Carina Weindl
Erwin Asen

OWNERSHIP OF SHARES

56,4 percent of the PALFINGER AG is owned directly or indirectly by the PALFINGER family

EDITORIAL MANAGEMENT

Roither Hannes
ebusiness@palfinger.com

TECHNICAL MANAGEMENT

Henrik Binggl
ebusiness@palfinger.com

Legal Notice

LEGAL PROVISIONS RELATING TO THE USE OF THIS WEBSITE / EXCLUSION OF LIABILITY

1) Subject to your acceptance of the following terms and conditions, PALFINGER AG, its subsidiaries and all its other affiliates under Section 15 of the Austrian Aktiengesetz [Public Limited Companies Act], hereinafter all collectively called PALFINGER, hereby grant you permission to use PALFINGER's websites by visiting these websites, printing these out or storing these electronically on a local drive. Any other use shall require PALFINGER's express, prior written approval.

2) PALFINGER hereby reserves all rights to texts, images, graphics, sounds, animations and videos, as well as their arrangement on the websites. In particular, such content and works shall be subject to the applicable copyrights. The use of the particular background images on the sites ist generally not allowed.The content of the PALFINGER websites shall not be copied, disseminated, altered or made accessible to third parties for commercial purposes. PALFINGER hereby reserves the right to at any time alter, add to or wholly or partly delete the content of its websites, or to restrict access to its websites (to certain user groups). PALFINGER shall not assume responsibility for any consequences arising therefrom.

3) Unless otherwise expressly indicated, all rights to brands, logos and other trademarks shall be protected, and shall accrue exclusively to the respective holder. Other intellectual property such as patents, registered designs, utility models and the like shall also be protected accordingly. No licence to use PALFINGER's intellectual property, or third-party intellectual property, shall be granted as a result of the PALFINGER websites.

4) The PALFINGER websites have been put together in order to make accessible to the public general information on PALFINGER and its products. PALFINGER shall use the diligence necessary in commerce in order to keep the information on its websites accurate and up-to-date. However, no warranty can be given as to availability, completeness, accuracy or up-to-dateness. Details relating to our products shall be non-binding, shall be for initial information purposes only and shall not be expressly or tacitly warranted. All details relating to data or test values shall be provided exclusively on the basis of this legal notice. PALFINGER also hereby reserves the right to alter or add to the information provided, without this requiring prior notice.

5) These websites may contain information on PALFINGER products that are not available in your country. The existence of such information on these websites shall not imply any intention on the part of PALFINGER to announce that these products will be available throughout the world.

6) All statements relating to the future and concerning PALFINGER, market developments or other general developments shall be based wholly or partly on subjective estimates. A number of factors, such as for example changes to the general economic and/or political setting, or natural disasters, may bring about that actual developments deviate materially from the forecasts expressly or tacitly made. PALFINGER does not intend to continually update such statements relating to the future.

7) PALFINGER HEREBY EXCLUDES ANY LIABILITY OR WARRANTY FOR LOSS ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH ANY USE OF THE PALFINGER WEBSITES WHATSOEVER. THIS EXCLUSION OF LIABILITY SHALL RELATE ALSO, BUT NOT EXCLUSIVELY, TO DAMAGE TO YOUR IT SYSTEM BROUGHT ABOUT BY VIRUSES OR OTHER TECHNICAL SHORTCOMINGS. IN SO FAR AS MANDATORY STATUTORY PROVISIONS CONFLICT HEREWITH, OR INSOFAR as THIS EXCLUSION OF LIABILITY IS INEFFECTIVE OR INOPERABLE, THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE EXTENT PERMISSIBLE BY LAW. IN ANY EVENT HOWEVER, THIS EXCLUSION OF LIABILITY SHALL APPLY IN CASES OF SLIGHT NEGLIGENCE ON THE PART OF PALFINGER.

8) References to other websites (hyperlinks and the like) have been inserted only for your convenience. PALFINGER shall assume no responsibility for the existence of such websites or for the accuracy, completeness or legality of the content. PALFINGER hereby expressly distances itself from the websites linked to.

9) No information provided on the PALFINGER websites shall constitute or represent an offer to buy shares or interests in the PALFINGER Group, or to trade therein.

10) Normally, it shall be possible to use our websites without providing personal data. Insofar as personal data (e.g. name, address or email addresses) are collected on our website, this shall always occur on a voluntary basis, insofar as possible. These data shall not be passed on to third parties outside of the PALFINGER Group without your express consent.

11) Austrian substantive law, excluding the conflict-of-law standards under international private law, shall exclusively apply to all legal issues in connection with this website and all other PALFINGER websites. Salzburg/Austria shall be the exclusive place of jurisdiction, unless there is any other mandatory place of jurisdiction.

Cookies

When you visit the Site, PALFINGER may place files called “cookies” in the browser directory of your computer’s or mobile device´s hard drive for later retrieval. The cookies placed on your computer or mobile device by PALFINGER enable the Site to recognize you as a prior user, provide the Site with information regarding your prior use, and otherwise assist PALFINGER in making the Site more beneficial to you. PALFINGER uses so-called permanent cookies that are saved on your browser until you delete them, and so-called session cookies that are automatically deleted when your browser is closed. Your web browser may provide you with the ability to not accept cookies, as well as the ability to delete already-existing cookies. Refusing or deleting cookies may limit your ability to take advantage of some features of the Site. PALFINGER does not use cookies to examine other web sites you may have visited before or after leaving the Site.

Our web pages use cookies to optimise the provision of information and content. By using our web pages, you declare your consent for us to use these cookies. If you continue browsing without changing your browser settings, we will assume that you consent to all cookies used on our web pages.

GOOGLE ANALYTICS - DATA PRIVACY STATEMENT

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable your use of the website to be analysed. Normally, the information on your use of this website that is generated by such cookie is transmitted to a Google server in the USA, and stored there. If IP anonymisation has been activated on this website, however, your IP address shall be shortened beforehand by Google within member states of the European Union or in any other contracting state to the Agreement on the European Economic Area. Only in exceptional cases shall your full IP address be transmitted to a Google server in the USA and be shortened there. Google shall, on behalf of the operator of this website, use this information in order to evaluate your use of the website, put together reports on website activities and render in relation to the website operator further services in connection with use of the website and the Internet. The IP address transmitted by your browser under Google Analytics shall not be combined with other Google data. You can prevent the storage of cookies by setting your browser software accordingly. Please note however that, in such case, you may possibly be unable to fully use all functions of this website. Moreover, by downloading and installing the browser plug-in available under the following link, you can prevent data (including your IP address) generated by such cookie, relating to your use of the website, from being captured and transmitted to Google and being processed by Google: http://tools.google.com/dlpage/gaoptout?hl=en.

Privacy Policy

This Data Privacy Policy serves exclusively the purpose of meeting our duty to provide information under data protection law.

This Data Privacy Policy provides you with detailed information about the following points:

Who we are and how you can contact us;
Which categories of personal data we process, the sources from which we obtain data, our purposes in processing personal data and the legal basis on which we do so;
The recipients to whom we send personal data;
How long we store personal data;
The rights you have concerning the processing of your personal data.

1. Data controller and contact details

Who we are and how you can contact us
PALFINGER AG is the parent company of the PALFINGER Group. Your point of contact is the relevant company in each instance. Click here for a list of all our companies.
PALFINGER AG (entry in the Austrian Company Register: 33393 h)
Lamprechtshausener Bundesstrasse 8
5101 Bergheim
Austria
T +43 662 2281 – 0
F +43 662 2281 – 81077
dataprotection@palfinger.com

2. DATA CATEGORIES AND PURPOSE

Which data categories we process and for what purpose

2.1 Legal basis
The EU General Data Protection Regulation has been created to give a legal right to the protection of your personal data. We process your data exclusively on the basis of the statutory provisions.

2.2 The data we process and the sources from which we obtain themWe process personal data disclosed to us in connection with our business activities by employees, job applicants, customers, owners of our products, distributors, suppliers, prospective customers with an interest in our products and our company details, as well as other business associates; such data are address and contact details (including phone numbers and email addresses) and job-related data (e.g. the specialism in which you work): name, address, email address, phone number, fax number, job title and workplace. We do not process sensitive (“special”) data categories, with the exception of data of employees in the PALFINGER Group and job applicants.

2.3 Our purposes in processing personal data
We process personal data for the following purposes:

Business relations with our customers and suppliers
Registration of our products
To send information to our shareholders
To send information to prospective customers interested in the PALFINGER Group
To meet official and legal requirements
To run sales activities for our online shop
To receive information via our contact forms
For HR purposes
To select job applicants

3. ELECTRONIC COMMUNICATION RECIPIENTS

Recipients to whom we send personal data
When we have received data for the purpose of processing, we never send those data to third parties without obtaining the express consent of the data subject or without expressly announcing such data transfer.

3.1 Data transfer to external processors
We only send data to external processors if we have concluded with them an agreement that meets the legal requirements for contracts with processors. We only send personal data to processors outside the European Union if there is a guarantee that their level of data protection is appropriate.

4. RETENTION PERIOD

How long we store personal data
We erase personal data as required by the legal basis on which we conduct data processing. If we store your data on the basis of your consent, we erase them after the retention periods communicated to you or as requested by you.

5. RIGHTS OF DATA SUBJECTS

Rights to which you are entitled

As a data subject affected by data processing, you are entitled to the following rights under data protection law:

Right to information: On request, we will provide you with free information about the extent, origin and recipient(s) of stored data and the purpose of storage. Please scroll down to find the requests of information form. If requests for information are excessively frequent (i.e. more than twice a year), we reserve the right to charge an expense reimbursement fee.
Right to rectification: If incorrect information is stored despite our efforts to maintain accurate and up-to-date data, we will correct it at your request.
Erasure: Under certain conditions you are entitled to erasure, for example if you have presented an objection or if data have been collected unlawfully. If there are grounds for erasure (i.e. if there are no statutory duties or overriding interests against erasure), we will affect the requested erasure without undue delay.
Restriction: If there are justified reasons for erasure, you may also use those reasons to request a restriction of data processing instead; in such a case the relevant data must continue to be stored (e.g. for the preservation of evidence), but must not be used in any other way.
Objection/revocation: You have a right to object against data processing conducted by us if you have a legitimate interest, and if data processing is conducted for direct marketing purposes. Your right to object is absolute in its effect. Any consent you have given may be revoked in writing at any time and free of charge.
Data portability: If, after giving us your data, you want to transmit them to a different data controller, we will send them to you in an electronically portable format.
Right to lodge a complaint with the data protection authority: Please also note that you have a right to lodge a complaint with the data protection authority: You are entitled to complain to a supervisory authority, in particular in the member state of your place of residence, your workplace or the place of the suspected violation, if you believe that the processing of your personal data has breached GDPR. However, you are also welcome to contact us directly at any time.

6. CONTACT FORM

Your details, including personal data communicated through our contact forms, are sent to us via our own mail server for the purpose of answering your enquiries and are then processed and stored by us. Your data are only used for the purpose specified on the form and are erased no later than 6 months after the conclusion of processing.

7. ONLINE SHOPPING AT WWW.PALFINGER.COM

7.1 We would like to point out that, for the purpose of simplifying the purchasing process and for subsequent contract processing, the webshop operator Xortex stores the IP data of the connection owner in the form of cookies, as well as the name, surface mail address, email address and credit card number of yourself as the buyer. In addition, the following data are also stored by us for the purpose of processing your contract and sending you a bill: name, surface mail address and email address. The data you have provided are necessary to perform the contract and/or to implement pre-contractual measures. Unless we have these data, we cannot conclude or perform the contract with you.
7.2 Your name, surface mail address, email address and credit card details are sent to Wirecard for the purpose of paying the purchase price. Also, your name and surface mail address are sent to a logistics company for the purpose of conducting delivery. The relevant companies have undertaken a commitment to us to observe the applicable data protection regulations. A processing contract has been concluded in accordance with GDPR article 28.

8. NOTE ON SECURITY

We endeavour to take all possible technical and organisational measures to store your personal data in such a way that they cannot be accessed by third parties. When communicating by email, complete data security cannot be guaranteed, and we therefore recommend that you send confidential information by surface mail.

9. CHANGES TO THIS DATA PRIVACY POLICY

We may review this Data Privacy Policy from time to time, if appropriate. The use of your data is always subject to the relevant up-to-date version, which can be called up at www.palfinger.ag/privacy. We will communicate changes to this Data Privacy Policy via www.palfinger.ag/privacy or, if we have a business relationship with you, by email to an email address associated with your account.

We will be pleased to help if you have any questions on this Data Privacy Policy or on any of the points raised above. Feel free to contact us in writing at any time, using the following surface mail address: PALFINGER AG, Lamprechtshausener Bundesstrasse 8, 5101 Bergheim, Austria, or email address: dataprotection@palfinger.com. You can also submit your request verbally to our Data Protection Department at the aforementioned address. We will do our best to meet your request without undue delay.

REQUESTS FOR INFORMATION

First name *

Surname *

Address

Zip code

Location

Country *

Phone *

E-Mail *

Relationship to PALFINGER *

PALFINGER Company *

I acknowledge that the data of my request is stored for documentation purposes for 1 year.

Upon request, we will give you free information about the extent, origin and / the recipient of the stored data as well as the purpose of the storage. In case of excessive requests for information (more than twice a year) we reserve the right to charge an expense reimbursement.