It is of essential importance for PALFINGER to provide a fast spare part supply all over the world for the full PALFINGER product range to all business partners.
Several spare part centers worldwide guarantee a gapless supply. In the central warehouse in Lengau/Austria e.g. 170,000 positions a year are processed and shipped by the PALFINGER logistic center from a competent team.
About 94% of the mostly online ordered parts are delivered to the customer on his desired date. This can be done as 22,000 different original PALFINGER spare parts are on stock.
Urgent orders - such may arrive at the spare part center until 3:30 pm - are shipped on the same day and delivered in Europe within 24 hours to all PALFINGER business partners.
The most advanced way of ordering parts gets done via the web shop or via ftp protocol. Those kinds of direct software orders have the advantage of a fast and error free handling of the order. Additionally all PALFINGER part centers use labeled parts with standardized barcodes, which are scanned and double checked by trained staff at the ware houses.
This guarantees short repair times and a long life cycle of the product for a fair price. PALFINGER guarantees a full spare part supply over the life cycle of a product including a ten year period after the last product left the company.