All PALFINGER products are looked after by the, depending on the product, responsible service department. Fast, professional and transparent backup in technical matters are one of the main priorities. Customer focused thinking and flexibility is an essential strength of the highly qualified and over many years experienced team of technicians.
The support of general agencies is carried out within the PALFINGER service department in a face to face way over clearly defined contact persons via e-mail, phone as well as through visits on site. That way, it is assured that the individual warranty and goodwill cases are handled in a fast and fair way with strong focus on our end costumers.
The general provided online tools for agencies like E-claim, Patis Online are thereby important factors of success.
By the close relationship to the marked and it‘s feedback, which is communicated, collected and professional prepared to other departments, such as design, development and quality assurance, the PALFINGER service department provides an important input for product optimizations as well as development support for new innovative systems and solutions.
With the help of pre-delivery product audits (APA) which are placed in the PALFINGER service department the gathered information is transferred directly and promptly into the process of product optimisation. A long term fulfilment of customer requirements is assured that way.
New product developments and innovations for the marked are supported by the PALFINGER field test team. Products are tested under real conditions on site before implemented into the serial production. That way assures to meet customer needs and requirements.
Documents like service-information or repair instructions supports technicians of the worldwide network of general agencies and service departments, this information is available also worldwide Online via PATIS-Online in different languages.