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Factory tour

Visit our PALFINGER factories as well as our brand world, and experience live and in detail how we produce and assemble individual PALFINGER products with passion and precision, according to our customer requirements.

Experience how parts are produced from heavy steel plates, how they are assembled into different products. Follow a variety of different techniques used in production, from welding processes, profile production, unique painting, and various functional adjusting and setting procedures in the stages of PALFINGER product manufacture. Experience the fascination of PALFINGER world hydraulic lifting equipment during a guided tour of the PALFINGER factories.

Welcome to PALFINGER guided tours!

Tour description

PALFINGER World / Lengau
Duration: approximately 1,5 hours
Available times: Work days from 9:00 until 15:00

The interactive PALFINGER WORLD presents a comprehensive picture of the company. Learn about the impressive history of the family business, discover the variety of products, marvel at the worldwide network and get to know the employees behind PALFINGER. Your personal tour guide will guide you through the three levels of the PALFINGER WORLD, equipped with state-of-the-art technology,  3D cinema, crane models and virtual reality stations, these are just some of the highlights that you can experience here.


Get to know the  PALFINGER universe!

PALFINGER Factory in Lengau/ PALFINGER World
Duration: approximately 2 hours
Available times: Work days from 9:00 until 15:00

Located 45 minutes from the city of Salzburg, it is here that you will experience the ‘birth’ of the crane. We welcome our guests to our ‘PALFINGER World’. We will guide you through the various stages of production and assembly. During this part of our guided tour we will visit our production halls, our apprenticeship training centre, profile production, KTL coating plant, and assembly halls for cranes 12 - 78 MT. A detailed tour that will take you ‘behind the scenes’ of crane production and assembly, offering you insight into the world of crane technology.

Awakening enthusiasm!

PALFINGER Factory in Köstendorf
Duration: approximately 1 hour
Available times: Work days from 9:00 until 14:00

Located approximately 25 minutes from the city of Salzburg, the "Köstendorf tour" will lead you through the assembly of a variety of diverse PALFINGER products. With optimism and innovation we look forward to the future. It is here in Köstendorf Competence and Innovation centre where PALFINGER engineers are permanently designing and innovating*. In Köstendorf you will see the assembly of larger truck mounted cranes from 80 - 200 MT. In addition we offer you a brief glance into construction of railway system technology as well as the assembly of our truck mounted fork lifts.

Expanding into the future!

* This area is not visited during the tour!

PALFINGER Demo Center in Salzburg
Duration: approximately 1 hour
Available times: Work days from 9:00 until 15:00

Visit our demo and training center in the picturesque city of Salzburg. This tour takes approximately one hour and provides insight into the world of PALFINGER and various products, including operation of a KNUCKLE BOOM CRANE, FORKLIFT and AERIAL PLATFORM. Join our trained PALtour guides while taking control into your own hands, and experience operating the box mounted BM forklift with remote control, take a look over the city of Salzburg from a higher perspective, and feel the smoothness and precision of operating a PALFINGER crane.

A taste for more!

EPSILON Factory Elsbethen
Duration: approximately 1,5 hours
Available times: Work days from 9:00 until 15:00

The EPSILON assembly plant is located in Elsbethen, on the Southern side of Salzburg . In contrast to the PALFINGER truck loading cranes, the main application area for EPSILON cranes is in the forestry and recycling sector. The tour at Epsilon will take you through the assembly hall, where you can follow all the steps from the articulated arm pre-assembly to the crane assembly, and finally crane testing.

An exciting tour that gives you an insight into the production of timber and recycling cranes.

Your individual tour combination
Duration: 1 hour to ...
Available times: Work days from 09:00 until ... 

Choose your own tour combination to suit your individual requirements. Select any of our factory locations and create your own tailor-made tour. Whether you choose to visit the demo center and afterwards the factory in Lengau or you start in Lengau and combine it with the Köstendorf tour, please feel free to discuss your personal tour choice with us, and we will arrange it accordingly. Please note that the starting times are to be discussed prior to booking your choice of Combi-tour, due to varied time allocations for different factory locations.

Nothing is impossible!

IMPORTANT ADDITIONAL TOUR INFORMATION! TOURS CAN BE INDIVIDUALISED AND EXCLUSIVELY ARRANGED.

  • PALFINGER factory tours take place on weekdays (see specific tour starting time allocations).
  • Our tours take place in German or English. Please feel free to bring your own translator for any additional language preferences, or allow us to organise one for you.
  • Please read the "Important Information on Guided Tours" first, before requesting a tour.
  • We welcome you as an individual visitor or as a group. We accommodate groups of up to 30 persons (larger group bookings can be arranged). We request that tours are pre-booked approximately 2 weeks prior to the planned tour date; any other special requests can be organised.

PALFINGER Headquarters
Lamprechtshausener Bundesstraße 8
5101 Bergheim | Austria

Route planen

PALFINGER AG SALZBURG (KASERN)
Franz-Wolfram-Scherer-Straße 24
5020 Salzburg | Österreich

Route planen

PALFINGER Lengau
Kapellenstraße 18
5211 Friedburg | Lengau | Austria

Route planen

PALFINGER Köstendorf
Moosmühlstraße 1 
5203 Köstendorf | Austria

Route planen

PALFINGER Epsilon
Christophorusstraße 30
5061 Elsbethen- Glasenbach | Austria

Route planen

What are the tour times?
Standard tour appointment times are from 09:00 am to 15:00 pm. All tours must be arranged in advance. 

Is the tour available on weekends? 
Tours are designed to showcase the factory in full production. Typically there is no production or limited production on weekends, and therefore we do not conduct tours on Saturdays, Sundays or on bank holidays. 

What age requirements are there for the factory tour? 
Each participant must be at least 6 years of age in order to participate. One adult per child must accompany children between 6 and 10 years of age. 

How many people may we have in our group? 
Generally the limit is 30 people. Groups over 30 people will be broken into smaller groups to facilitate a more personal tour. Any large group bookings must be pre-arranged with the tour co-ordinator prior to the tour. 

How long is the tour? 
Tours times vary depending on the different factory locations. The time schedule can be pre-discussed with our tour co-ordinator (please refer to individual factory locations). 

How early should I arrive and where do I check in? 
Please plan to arrive at least 5-10 minutes prior to your scheduled tour time. Please check in at the reception of your relevant starting location. 

How far in advance can I book my tour? 
Tour dates and times may be listed as far as 8 to 10 weeks in advance. Preferably tours should be booked at least 2 weeks before, shorter time allocations can be discussed with our tour co-ordinator. 

What are the clothing requirements? 
To participate in the factory floor tour we require that each participant wear closed comfortable and sturdy shoes, long trousers are also preferred. 

What restrictions should I be aware of? 
Those who have trouble walking for extended periods should consider the allocated length of certain tours and plan accordingly. Visitors should be aware of light barriers in certain production areas, and take extra precaution. 

Am I allowed to handle certain parts on the production line? 
For safety reasons within production, certain machinery and parts may not be handled during the tour. Your tour guide will inform you of certain examples that are cool and safe for observing or handling. 

Do I need to pay a fee for the PALFINGER tour? 
The PALtour is offered free of charge.

Important guidelines and safety requirements of the PALFINGER group. 

During the course of our PALFINGER PALtour, visitors are led through the production and assembly processes and the PALFINGER group is introduced in more detail. 
Please consider: Entering the factory premises exposes visitors to specific dangerous procedures. Your personal safety is our concern, and we would like to take the opportunity to mention a few important rules for your observation. 


1. The entering of the factory premises is at your own risk. Parents are responsible for their own children. Teachers are responsible for their own students. 

2. Please wear “comfortable shoes” during the tour. Trousers and comfortable clothes are also recommended. 

3. Due to a large amount of staircases, slippery floors etc we are principally not in a position to offer our tours to physically disabled or handicapped persons. However if the case may arise, we request that this is pre-discussed with out tour co-ordinator prior to tour approval. 

4. Due to safety reasons, it is not possible for children under the age of 6 years to participate on the tour. 

5. Children between 6 and 10 years of age are to be accompanied by an adult at all times during the tour: 

6. For individuals from 15 years of age, it is only possible to participate on the PALtour factory tour during an organised school outing/event. It is the school teacher’s responsibility to produce signed documentation from the parents/legal guardians of the individuals, stating their consent. 

7. The registrant confirms that he knows all tour participants personally. 

8. The maximum number of 30 participants should not be exceeded. Any requests for larger group tours should be confirmed prior to the tour. 

9. No photography, video filming or audio recording is permitted during the duration of the tour. 

10. We request that you identify yourself at all times for the duration of the guided factory tour by wearing the standard visitor identification pass (orange neck band with visitor pass). Persons may not leave the group or leave the given tour routes during the factory tour. Visitors are NOT permitted to touch any machinery, tools, or parts. 

11. The entering of areas operated by light barriers or open machinery is strictly prohibited outside of the tour route (orange tour route). 

12. PALFINGER takes no responsibility for damage to clothing or personal belongings from sharp metal edges, spillage of coolant/grease or shavings released during certain work processes (metal particles). 

13. All acoustic and visual warning signs are to be observed. All signs, prohibitory as well as mandatory are to be followed at all times. 

14. Instructions given by the provided PALFINGER PALtour guides, PALFINGER specialised personnel and other PALFINGER staff are to be followed at all times during the tour. Any injury or damage to property should immediately be reported to the PALtour guide. 

15. General road traffic regulations are to be followed on the entire PALFINGER property. Please take care of all vehicles throughout the factory tour; in particular forklift traffic is to be observed. 

16. All equipment issued for the tour, e.g. headsets, earphones, and visitor passes must be returned to the PALtour guides in their original state at the end of the tour. 

17. Due to safety rules and regulations, mobile telephoning or listening to MP3 music during the tour is strictly forbidden. 

18. It is strictly forbidden to smoke or handle with open flames (fire lighters etc) on the entire PALFINGER grounds, as well as during the factory tour. 

19. Persons who are not responsive due to other influences (alcohol, medication or drugs etc) may not participate on the tour. 

20. A conforming degree of conduct and behaviour is expected from our visitors throughout the course of the tour. 

21. The handling of PALFINGER equipment is only allowed with permission from the PALtour guides. Caution in handling the equipment is to be considered at all times and is most important. Please remember that PALFINGER products are heavy working machines and are designed for professional use only. 

22. When delayed for more than 15 minutes, please notify the PALFINGER PALtour guides promptly, under the following number: T +43 664 96 40 154. 

23. Upon any suspicion of spy-operation, the tour will be terminated immediately at the discretion of the PALtour guide; thereafter legal action will be taken. 

The undersigned individuals agree that they have acknowledged receipt and understand the contents of the PALFINGER PALtour visitor guidelines and safety regulations. In the case of a group registration/school groups the undersigned acknowledges having passed on the above mentioned information to the members of the group and confirms their understanding of its contents. The undersigned also confirms having the written consent forms from the relevant persons in the group (school classes). PALFINGER is not liable for improper use, for direct or indirect or exceptional damage or consequential damage resulting from negligence. 

PALtour

PALFINGER AG


Lamprechtshausener Bundesstraße 8 | 5101 Bergheim | Austria
T +43 662 2281 0
F +43 662 2281 81077